Will I be able to access my medical records from Amazon Care?

Amazon Care complies with all applicable laws with respect to patient medical records. You may request copies of your medical records by emailing help@amazon.care or calling 1-855-594-6478.

Will Amazon continue to store Amazon Care data after December 31, 2022?

Amazon Care will preserve access to your medical records consistent with applicable laws.

Who has access to Amazon Care data? Why?

Amazon Care will continue operating through December 31, 2022. After that time, your medical record access will be preserved through a secure medical record retention service used by health systems nationwide. We will provide more information on this website at a future date about this service and how you can access your medical records after December 31, 2022.

Can customers/patients ask for their Amazon Care data to be deleted?

Amazon Care is required by law to preserve patient medical records to facilitate future care, as is true for all health care providers.

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I need to verify former employment.

If you requesting verification of a former employees working period, send an email with all of the following information to CMHRSupport@amazon.care:

1. Subject: Care Medical - Verification of Employment
2. ATTACH: A document from the former employee permitting the release of a verification of employment.
3. Requester name
4. Requester organization
5. Requester email address
6. Requester Telephone number
7. Former employee current name
8. Former employee former names, if applicable

How can I access my old financial documents (pay stubs, W2s, other tax forms)?

You can access ADP to retrieve these documents until 2025. Go to workforcenow.adp.com.

I submitted a reimbursement for work-related expenses and have a problem.

Send an email to caremedicalpayroll@amazon.care.

I need help regarding my COBRA Benefits.

Send an email to CMHRSupport@amazon.care.

Can I get my employee health record?

Yes, you can submit a request for your employee health records through Concentra, www.concentra.com.

I need my licensing information.

If you are a former employee looking for your licensing information, send an email with the all of following information to CMHRSupport@amazon.com:

1. Subject: Care Medical - Licensing Information
2. Former employee name
3. Former employee’s former names, if applicable
4. Former employee’s amazon.care email address
5. Former employee’s phone number
6. Details of inquiry

I need a credentialing verification.

If you are looking to have your credentialing verified, send an email with all of the following information to CMHRSupport@amazon.care:

1. Subject: Care Medical - Credentialing Verification ‍
2. Former employee name
3. Former employee’s former names, if applicable
4. Former employee’s amazon.care email address
5. Former employee’s phone number
6. Details of request

Who do I contact to return my Care Medical IT equipment?

If you have IT equipment (e.g. Macbook, MacMini, iPhone, Mifi Hotspot, Tyto devices, etc.) this needs to be returned to Care Medical. Please contact the Care Warehouse at carewarehouse@amazon.com if you have not received a pre labelled shipping box (inclusive of all materials needed). Damaged and lost shipping boxes can also be replaced, as needed.

Please provide the following information in your email:

1. Your name while employed with Care Medical
2. Your current mailing address

I’m looking for other documents or data.

If you are seeking other documents or data, send an email with all of the following information to CMHRSupport@amazon.care:

1. Subject: Care Medical - Other Documents Needed
2. Former employee name
3. Former employee’s former names, if applicable
4. Former employee’s amazon.care email address
5. Former employee’s phone number
6. Information needed
7. Reason why information is needed
8. Requested date of receipt