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Changes to the Amazon Care Service

Amazon Care will offer urgent care services via 24/7 chat and video calls through 2:00 pm PST/5:00 pm EST on December 31,2022.

To help with the transition, Amazon Care is providing Care Team enrolled patients with local, in-network PCP resources where possible by 12/30 and can also help in directing you and your family to additional resources provided by your health plan.

Please see below for additional FAQs. For immediate questions, please contact or call 1-855-594-6478.

Will I be able to access my medical records from Amazon Care?

Amazon Care complies with all applicable laws with respect to patient medical records. You may request copies of your medical records by emailing or calling 1-855-594-6478.

Service Update
Former Care Medical Employees

Experience a new kind of healthcare

Amazon Care is healthcare built around you, your life, and your schedule.

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Clinicians on your schedule

Connect in seconds, day or night, on weekends, and holidays.

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Care that comes to you*

At-home follow-up care for labs, tests, and treatment.

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Get a COVID-19 test with Care

Amazon Care is offering convenient testing options for enrolled members.

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Dedicated Care Teams

Schedule appointments with your team of doctors, nurse practitioners, and registered nurses.

* In select locations

Get the care you need in seconds, in all the moments that matter

Get treatment for non-emergency conditions with a virtual visit, 24/7, 365 days a year.

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Care Team available for virtual care or questions 7 days a week through the app*
Make appointments in advance - around your schedule
In-person follow-up care when you need it*
* Only available in select locations.