COVID-19
(2019 Novel Coronavirus)

With so much information out there around COVID-19 we've compiled the information and resources we trust for you.

This Illustration, ©2020 Centers for Disease Control and Prevention

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How to stay healthy

The best way to stay healthy is to avoid being exposed to the COVID-19 virus.

According to the Centers for Disease Control (CDC), COVID-19 can spread between people who are in close contact with one another (within about 6 feet) and/or through respiratory droplets produced when an infected person coughs or sneezes. In order to protect yourself and your loved ones, the CDC recommends the following:

Wash your hands well with soap and water and avoid touching your face.

Avoid close contact with people who are sick and practice social distancing.

Cover your mouth with a face covering. Guidance on face coverings can be found here.

Stay home and self-isolate as much as you can.

Clean and disinfect frequently touched surfaces daily.

Visit Washington Department of Health website here for more information on Washington State’s Stay Home, Stay Healthy initiative.

How we can help

If you think you might have symptoms of COVID-19

The Centers for Disease Control (CDC) recommends using virtual care services – such as Amazon Care – to help reduce the potential risk of spread of COVID-19 by allowing you to stay at home. If you are experiencing symptoms of COVID-19 you can start a chat or video visit with Amazon Care through the app on your mobile phone.

If you believe you are at high risk for infection

It is especially important to seek care if you are at higher risk of serious infection and are experiencing symptoms related to COVID-19. According to the CDC, your risk for a serious infection may be increased if you are age 65 years or over, live in a nursing home or long-term health facility, or have an underlying medical condition including diabetes, heart, or lung disease.

Using Amazon Care

You can use the Amazon Care app to connect with your Care Team via chat or video. Your Care Team can assess COVID-19 related symptoms and answer questions you have via the app. If you are located in the Greater Seattle area, Amazon Care can provide testing to determine if you have a viral COVID-19 infection. If you do not live in the Greater Seattle area, our Care Coordination team can help you identify community-based options for testing, and can assist with appointment scheduling.

If you have an illness or injury unrelated to COVID-19 symptoms, we are certainly here for you as well.

COVID-19 related fees

All fees associated with COVID-19 viral testing, diagnosis, and treatment with Amazon Care will be waived. This includes visit fees and associated lab testing. This applies for virtual and in-person services. Fees for COVID-19 related care will be waived by the treating clinician during your visit.

COVID-19 Testing

Amazon Care can provide testing for COVID-19 for eligible Amazon employees and their families who live in the Greater Seattle area. Amazon Care offers COVID-19 testing in Seattle for Amazon Care patients.

COVID-19 Test
Amazon Care offers polymerase chain reaction (PCR) testing, which is the most accurate type of testing currently available to diagnose COVID-19. A PCR test tells you if the COVID-19 virus has been detected

What happens during a COVID-19 viral test with Amazon Care?

Open the app to start a visit and speak with a clinician via Care Chat or Video Care. During your visit with Amazon Care, your clinician will assess whether a COVID-19 test is appropriate.

Your clinician can help you schedule a testing appointment in Seattle. During your appointment, clinician will circle a cotton swab in the lower part of each nostril while you are sitting in your vehicle. Results typically return within 48 hours. When your test results are ready, we’ll notify you to review your status in the app. Connect with a clinician for help answering questions or understanding the results.

If you do not live in the Greater Seattle area, our Care Coordination team can help you identify community-based options for testing, and can assist with appointment scheduling.

How much does it cost?

All fees for COVID-19 testing, including your Amazon Care visit fee, will be waived during your visit.

What days and times are testing available?

Testing site days and times vary. Your clinician will work to schedule an appointment during your visit at a time that is convenient for you.

Where is testing located?

The address for the testing location and other details to help you prepare for your appointment will be shared by your clinician during your visit through the app.

Can my whole family get tested for COVID-19 at the testing site?

If your family members are enrolled in Amazon Care they are eligible for COVID-19 testing at the site. Please notify your clinician that you would like to schedule a family appointment during your visit.

What are the symptoms of COVID-19?

Amazon Care can provide viral testing for COVID-19 for patients who live in the Greater Seattle area regardless of symptoms or exposure. COVID-19 symptoms, according to CDC guidance, include:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever or chills
  • Fatigue
  • Muscle or body aches
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

You should seek a viral test if you are exhibiting COVID-19 symptoms.

If you do not live in the Greater Seattle area, our Care Coordination team can help you identify community-based options for testing, and can assist with appointment scheduling.

What safety measures do Amazon Care mobile nurses take for in-person visits?

If you are in need of in-person care, your mobile nurse will call you prior to your visit to discuss ways to minimize exposure. Your mobile nurse will arrive with personal protective equipment (PPE) including gloves and a facemask. They will also bring a facemask for you. During the visit, your mobile nurse will maintain 6-feet of social distance whenever possible.

If you have loved ones at home, we ask that you please keep them away from the care area to limit exposure. If the visit is for a child, we ask that one parent, not two, be present.

Can I be tested more than once for COVID-19?

There is currently no recommendation for repetitive COVID-19 viral testing of the general public. There may be individual circumstances that would lead to retesting for COVID-19 including, but not limited to, testing negative or seeing worsening symptoms. The PCR test can remain positive for up to three months following infection, so retesting is not recommended within three months of a positive result. It is always best to discuss your individual testing needs with a clinician.

Will Amazon Care notify Amazon of my COVID-19 test results?

No. Your test results will not be shared with Amazon.

Have more questions? We’re here for you. Reach out to us at help@amazon.care.

COVID-19 resources we trust

There are a lot of conversations taking place about COVID-19. We recommend paying attention to the following sources for information. These sites have up to date and evidence-based resources about COVID-19:

For more information, these PDFs from the Washington Department of Health can help. They have practical advice about what to do if you believe you might have COVID-19, have potentially been exposed, or have a confirmed case.

Amazon Care logo

If you are an Amazon employee you can find the latest information on COVID-19 on Inside Amazon. To stay up to date on how Amazon is supporting employees and the community related to COVID-19 visit the Day One blog.

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