How does Amazon Care work with my health insurance?

For eligible insurance plans, Amazon Care will bill your health insurance for the cost of your visit with a doctor or nurse practitioner. You will be responsible for the standard copay, co-insurance, and/or deductibles as described in your plan. For non-eligible plans, you will be responsible for the visit fee, and it will not count towards your deductible or out of pocket maximum. We will also use your health insurance information to find in-network specialists, prescriptions, and labs that can bill your plan separately. Contact your insurance provider for more information.

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How do I get a COVID-19 test?

Amazon Care offers the reverse transcription polymerase chain reaction (RT-PCR) test. RT-PCR is a type of viral diagnostic test for SARS-CoV-2, the virus that causes COVID-19. The results of a RT-PCR test are reliable for people with and without symptoms.

Drive-through testing (Seattle only): You can schedule a drive through appointment in Seattle, where a nasal swab PCR test will be collected. Results are typically available within 24-72 hours. Our hours are Monday – Friday, 12PM – 6PM PT, and Saturday – Sunday, 12:30PM – 3:30PM PT.*

At-home testing (Outside of Seattle only)
You can schedule an Amazon Care nurse to visit you at home to collect a nasal swab PCR test. Results are typically available within 48 to 72 hours. The test is free, but the in-home service fee varies depending on your health plan. Check service availability by zip code here.  

Mail-in testing: You can request to have a self-administered PCR test sent to you. You’ll perform the easy, lower nasal swab yourself, then return it to the lab via mail. On average, results are typically available within 3-6 days after the lab receives the test.

*Subject to change

For more information about the types of COVID-19 tests, visit the CDC website.

To find other COVID-19 testing options near you, visit your state's health departments website. Residential households in the U.S. can also order one set of 4 free at-home rapid antigen tests from USPS.com.

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What types of medical care does Care Medical provide for adults?

Amazon Care offers primary and urgent care services to adults. Our clinicians apply their expert knowledge to evaluate and care for you through our services. Start a virtual visit (at any time, day or night) or schedule time to meet with your Care Team when:

  • You have symptoms of allergies, cold, flu, or COVID-19
  • You have ongoing care needs, such as chronic conditions
  • You’re not sure if you need to go to urgent care or see a healthcare provider
  • You’re sick or have a minor injury
  • You’re having trouble sleeping or managing stress
  • You want to talk about pre-pregnancy planning, sexual health options, or pre-exposure prophylaxis (PrEP)
  • You want preventive care, such as evidence-based screening and immunizations

In-person care is currently available in select locations. You can use these services when:

  • You need a routine vaccine
  • You have a minor injury, or need treatment for a cut, scrape, or bug bite
  • You need testing for a sexually transmitted infection (STI) (for 18+ customers)

If we can’t treat your condition, we are always ready to help you identify next steps and guide you to resources that will help with your additional care needs

Care Medical does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or proceed to the nearest emergency room.

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How does Amazon Care work with my existing healthcare providers?

Amazon Care will work with your existing healthcare providers. Your health records are transferable to any healthcare provider.

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Healthcare has never been more convenient

At Amazon Care, healthcare is built around you and your family. Here, your needs, time, schedule and loved ones come first.

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How it works

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Connecting you with the right care

A Care Team with you in mind

Your needs are unique, and your clinical team should be too. Care Teams are made up of clinicians, with family medicine backgrounds, who are focused on building a relationship with you to provide the care you need, and understand your health goals. You can schedule visits with your Care Team, or if you have an immediate or urgent care need, open the app, and we will do our best to connect you with a member of your team.

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* Only available in select locations.

Saving you time and effort

Your easy button for healthcare

With the click of a button, we’ll ask a few questions to quickly direct you to the right level of care.

It’s time for my flu shot
I need a prescription
I think I might need a COVID-19 test
I’m stressed
Start a visit
Examples prompts you can start with in the Amazon Care app such as I'm stressed or I need a prescription.
A frustration-free experience

Access a clinician 24/7, 365 days a year.
No more waiting rooms,
no more travel time

Care chat

Have a question about a rash? Have a follow-up question after your visit? Connect with a clinician over chat to answer your questions.

A patient chatting with their clinician regarding a rash on their hand, using the Amazon Care app.

Video care

When you need to see someone face-to-face for medical advice, coaching or diagnosis, you can connect with a clinician for a video visit.

A user video calling with his clinician using the Amazon Care app.
A patient chatting with their clinician regarding a rash on their hand, using the Amazon Care app.A user video calling with his clinician using the Amazon Care app.

Discover new services to try

We’re always connecting you to new services to meet your health needs. Explore a few below:

Preventive Care

Protect your health with evidence-based screening, immunizations, and illness prevention.

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Lifestyle & Wellness

Feel your best by getting help to set goals and the support to realize them.

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Ongoing Care

Get help navigating chronic condition diagnosis, treatment, and specialty care resources.

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Joint Care

Ease back, neck, knee, and shoulder pain and perfect your work from home set-up with a joint care visit.

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Sleep Care

Connect for a visit to get a personalized assessment of your sleep and ways to help you rest better.

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Care that comes to you

When you need in-person care, we’re at your door. Available in select locations.

Care from the comfort and safety of home

Our nurses will come directly to you for testing, immunizations, blood draws and more.

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Tools to manage your care

Get visit notes and reminders, all in one place.

Example notifications patients receive in the Amazon Care app such as follow-up reminders or after care summaries Example reminders within the Amazon Care app to schedule visits, follow-up reminders, live updates, and after care summaries

After care summaries

Example notification for an after-care summary

Schedule visits or access care on-demand

Example notification for a schedule visit

Follow-up scheduling reminders

Example notification for a follow-up reminder

Live updates

Example notification for live updates

Be in control of your care and your data

Your healthcare is your business, period.

Your health information is kept secure.

Your records are transferable to any healthcare provider with your consent.

We’ll never use your health information to sell you anything.

Top Customer Questions

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How does Amazon Care work with my health insurance?

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How do I get a COVID-19 test?

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What types of medical care does Care Medical provide for adults?

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How does Amazon Care work with my existing healthcare providers?

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Get Started

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We’re here for you 7 days a week, 365 days a year

Care Team available for virtual care or questions 7 days a week through the app
Make appointments in advance - around your schedule
In-person follow-up care when you need it*

* Only available in select locations.