Healthcare made easy

Skip the waiting room and start a virtual primary or urgent care visit from the comfort of your home.

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Changes to the Amazon Care Service

Amazon Care will offer urgent care services via 24/7 chat and video calls through 2:00 pm PST/5:00 pm EST on December 31,2022.

To help with the transition, Amazon Care is providing Care Team enrolled patients with local, in-network PCP resources where possible by 12/30 and can also help in directing you and your family to additional resources provided by your health plan.

Please see below for additional FAQs. For immediate questions, please contact or call 1-855-594-6478.

Will I be able to access my medical records from Amazon Care?

Amazon Care complies with all applicable laws with respect to patient medical records. You may request copies of your medical records by emailing or calling 1-855-594-6478.

Service Update

Experience a new kind of healthcare

Amazon Care is healthcare built around you, your life, and your schedule.

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Clinicians on your schedule

Connect in seconds, day or night, on weekends, and holidays.

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Care that comes to you*

At-home follow-up care for labs, tests, and treatment.

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Get a COVID-19 test with Care

Amazon Care is offering convenient testing options for enrolled members.

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Dedicated Care Teams

Schedule appointments with your team of doctors, nurse practitioners, and registered nurses.

* In select locations

Get the care you need in seconds, in all the moments that matter

Get treatment for non-emergency conditions with a virtual visit, 24/7, 365 days a year.

A woman meeting with a member of her care team in person.

“I’m worried something’s wrong with me”

Confidence that you can prepare for health risks with a trusted clinician by your side.

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“My baby woke up with a fever of 102”

Peace of mind when you know how to keep your child safe.

A woman sitting in a chair at her desk while chatting with her clinician in the app regarding back pain.

“Working from home is killing my back”

Reassurance of knowing you can feel better – and how to do it.

A woman sitting on her couch in the dark while chatting with a clinician in the app regarding trouble sleeping.

“I haven’t slept well in months”

Relief when you finally confront a nagging issue.

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“I just feel… off”

Motivation to listen and respond to your body.

In our patients' words


"I was delighted with my first experience using Amazon Care. Absolutely loved it!"

"Our call was for something fairly easy but the response rate, care and quick turnaround for an antibiotic was probably the best experience I have ever had re: medical concerns."

"Blown away with how fast, easy, and high quality the whole experience was. It truly raises the bar for healthcare services."

"I love it so much! I never hesitate to seek help or medical experts opinion anymore due to ease of use AND quality of care. I haven’t been to urgent care since using Amazon Care."

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Care Team available for virtual care or questions 7 days a week through the app*
Make appointments in advance - around your schedule
In-person follow-up care when you need it*
* Only available in select locations.