Mother with her toddler

Healthcare built around you

Amazon Care is a benefit being piloted for Amazon employees and their families in the Seattle area.

The best of both virtual and in-person care

Creating a virtual care visit

No more waiting for high-quality virtual care

Receiving a visit at home

In person visits at your home or office

Prescriptions delivered to you

Prescriptions delivered to your door

Your first stop for healthcare

Ways we can help

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    Urgent issues like colds, allergies, infections and minor injuries.
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    Preventative health consults, vaccines and lab work.
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    Sexual health services like contraception and sexually transmitted infection (STI) testing.
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    General health questions to help manage care for your whole family.
Application screens

Eligibility

Who is eligible?

Amazon employees and their families can request to enroll at any time during the year if you meet all of the following requirements:

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    You are an employee age 18+ (or spouse/partner/other dependent of one).
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    You are enrolled in an Amazon health insurance plan.*
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    You live and work within our current service locations.

*Amazon employees who are enrolled in Kaiser Permanente® are unable to participate at this time.

Family Portrait

Care Options

Care Chat

Care Chat

Our in-app text chat connects you with a nurse in minutes for advice and answers on any health topic.
Video Care

Video Care

Launch an in-app video visit with a doctor or nurse practitioner for advice, answers, diagnoses, treatment, or referrals.
Mobile Care

Mobile Care

A Mobile Care nurse can be dispatched to your home or office to conduct in-person exams, testing, or treatment.
Care Courier

Care Courier

Your Care Courier can deliver prescribed medications to you at your home or office.

Your trusted care team

Amazon Care works with Oasis Medical, an independent medical practice licensed in Washington state. Oasis Medical’s clinical staff includes licensed doctors, nurse practitioners, and registered nurses with extensive experience in primary and urgent care for the entire family.

MEET A FEW OF OUR CLINICAL STAFF

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Tenaje
BSN, RN
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  • Picture of Shannon, ARNP

    Shannon, ARNP

    Education

    DNP, University of Washington MN, University of Washington BSN, University of Washington

    Why I Care

    "When 'I' is replaced by 'we,' even 'illness' becomes 'wellness.' I feel healthcare works best when patients and providers work together for solutions."

  • Picture of Tenaje, BSN, RN

    Tenaje, BSN, RN

    Education

    BS, Nursing, Mercer University BS, Health Education, University of Florida

    Why I Care

    "Everyone has felt the warmth and compassion of a nurse at some point in their lives. We are there to celebrate your most joyous days and there to lift you up during your darkest hours. It is these special moments to help improve the quality of life for others that lead me to the nursing profession."

  • Picture of Bob, MD

    Bob, MD

    Education

    Masters of Public Health, University of Washington Doctor of Medicine, University of North Carolina at Chapel Hill BA, Economics, University of Virginia

    Why I Care

    "Using sound medical evidence, including recognizing where our knowledge is limited, I strive for shared decision making based on each individual's unique circumstances and preferences. I'm a strong believer that in many cases 'less is more' and that by being thoughtful in making patient-centered decisions we can arrive at the best care and outcomes and avoid unnecessary harmful or costly care."

  • Picture of Jason, MD

    Jason, MD

    Education

    Family Medicine Residency, University of Washington Family Medicine MD, Albert Einstein College of Medicine BA, University of California, San Diego

    Why I Care

    "I aim to meet your needs with science and compassion. I want to be an advocate, advisor, and coach in your health, illness, and wellness."

  • Picture of Kimberly, BSN, ACM-RN

    Kimberly, BSN, ACM-RN

    Education

    BS, Nursing, University of Washington

    Why I Care

    "I'm passionate about promoting a welcoming, high-quality care environment that assists in empowering patients to be informed and adaptable to the twists and turns of life. Ultimately, through supporting patients in this way, I enjoy opportunities to watch them achieve and maintain their greatest health potential."

  • Picture of Bailey, MPH, BSN, RN

    Bailey, MPH, BSN, RN

    Education

    MPH, Public Health, San Diego State University BS, Nursing, Samuel Merritt University BS, Health Sciences, California State University East Bay

    Why I Care

    "I enjoy working as a nurse because I get to use my nursing knowledge and skills to help people make healthy, collaborative decisions that improve their health and prevent future illnesses."

  • Picture of Andrea, MSN, ARNP, FNP-C

    Andrea, MSN, ARNP, FNP-C

    Education

    MSN, Seattle University BS, Physiological Science, UCLA

    Why I Care

    "I believe in caring for the whole person through thoughtful listening, collaboration, and education"

  • Picture of Shannon, ARNP

    Shannon, ARNP

    Education

    DNP, University of Washington MN, University of Washington BSN, University of Washington

    Why I Care

    "When 'I' is replaced by 'we,' even 'illness' becomes 'wellness.' I feel healthcare works best when patients and providers work together for solutions."

  • Picture of Tenaje, BSN, RN

    Tenaje, BSN, RN

    Education

    BS, Nursing, Mercer University BS, Health Education, University of Florida

    Why I Care

    "Everyone has felt the warmth and compassion of a nurse at some point in their lives. We are there to celebrate your most joyous days and there to lift you up during your darkest hours. It is these special moments to help improve the quality of life for others that lead me to the nursing profession."

In our customers' words

  • “I woke up on a holiday with a 102 fever feeling terrible. I knew nothing would be open. I used Amazon Care and had a video visit with a doctor immediately. I was even able to have a prescription delivered directly to my home. I was so grateful not to have to leave the house that day.”
  • “One of the best medical experiences I’ve ever had. Everyone I’ve spoken to is very caring, non-judgemental, and the service itself encourages me to look after my health more. Thank you!”
  • “I had been planning to go to urgent care after work when I remembered I had the Amazon Care app. What an incredible experience. I didn’t have to leave work, didn’t have to take time away from my family to go to the doctor, didn’t even have to go to the drugstore.”
  • “What a great experience! In my first visit my doctor asked questions to get to know me personally and understand my medical history to give me advice. It was so convenient!”
  • “I woke up on a holiday with a 102 fever feeling terrible. I knew nothing would be open. I used Amazon Care and had a video visit with a doctor immediately. I was even able to have a prescription delivered directly to my home. I was so grateful not to have to leave the house that day.”
  • “One of the best medical experiences I’ve ever had. Everyone I’ve spoken to is very caring, non-judgemental, and the service itself encourages me to look after my health more. Thank you!”

Hours of Operation

We are working to expand our service hours. Currently Amazon Care is open for care as follows:

Monday - Friday
8:00am - 9:00pm
Saturday - Sunday
8:00am - 6:00pm

If this is an emergency, please call 911.

lady on Video Care call